Security & Anti-Fraud

With @first™, you benefit from a comprehensive set of anti-fraud tools for Voice services. You can ensure your Interconnect revenue and protect your margin with well-trusted solutions.

Using @first™, you benefit from state-of-the‑art anti-bypass tools including the most powerful call-tracking solution that is easy to deploy (within 48 hours) and including an innovative auto-learning solution via big data technologies.


In brief

@firstsuite offers a range of services designed to protect your business from fraudulent interconnect by-pass, decrease revenue assurance leakage, enhance the quality of your service and provide greater security to transactions.

@first allows you to recover by-pass traffic and gain revenues:

  • Higher protection of traffic
  • Greater integrity of transactions
  • End-to-end monitoring and reporting of rating/billing errors
  • Improved quality of service including in roaming

Our solution

A comprehensive@firstoffer in 4 modules:

  • By-passdetection
  • Quality of service
  • Revenue assurance
  • Security of transactions

Professional services

  • Audit plan and revenue risk assessment
  • Maturity level of revenue stream control
  • Control policy for fraud and revenue assurance
  • Transaction security environment survey
  • Compliance support for mobile money

Your benefits

By-pass detection

The by-pass detection module enables the detectionof PBX hacking, LeakyPBX, tromboningand refilling,internal fraudor error, fraudulenttrunkusage and CLI problems.

  • Provision with by-pass detection including test calls generation and fraudster profiling
  • Flexible test calls options to meet any customer needs
  • Detection SIM-boxing and abusive interconnect by-pass route
  • Reduction of SIM detection and deactivation time
  • Relevant selection of potentially fraudulent routes
  • Support for taking the right actions preventing by-pass

Quality of service

Quality of service is becoming a major differentiating factor in a highly competitive international telecommunications market.

  • Traffic increase
  • Roaming quality improvement
  • Improved customer satisfaction
  • Operational cost decrease
  • Customer loyaltygain and churn rate reduction

Revenue assurance

The revenue assurance module is an end-to-end approach for detection an recovery ofrevenue leakage.

  • Leakage and discrepancy detections
  • Increased margins
  • Billing error detection
  • Future leakages avoidance and cost reduction

Security of transactions

This module provides greater security for international mobile airtime and moneytransfers.

  • Balance transfer operations generation
  • Financial and airtime monitoring and reconciliation analysis, including exchange rates and commissions
  • Discrepancy detection and reporting
  • Increased margins
  • Mitigation actions and tools proposal

Interested in our solutions?


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86% of our customers tell us they are satisfied or very satisfied with our service delivery
Customer Care
We provide 24x7 Care through our Customer Service Center
Service Management
Customer satisfaction survey score: 82,6% of respondents are satisfied or very satisfied in Q3 2019
Billing & cash management
90% of our customers tell us they are satisfied or very satisfied with our billing process