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A word from Emmanuel Rochas, Director of Orange International Carriers

 

Emmanuel Rochas
" With fifty per cent of the world population connected today and multiple technologies bringing about change at lightening-speed across the globe, we can say that the digital transformation is coming of age. What does this mean for our ecosystem and for our customers? How should we innovate for this new phase? "

Orange International Carriers is the trusted enabler that offers all its customers the keys to great opportunities in today’s digital world.

 

Globe Orange International Carriers

Orange International Carriers is the trusted enabler that offers all its customers the keys to great opportunities in today’s digital world. At Orange International Carriers, we do everything in our power to guarantee people and organisations enjoy a more autonomous, secure digital life. We strive to ensure that digital services are well thought-out and implemented in a caring, inclusive and sustainable way across all areas of our business.

As the international wholesale branch of the Orange Group, Orange International Carriers offers a network of global connectivity via 40 submarine cables, stretching 450,000km and an extensive system of PoPs and terrestrial links. And, in a fast-moving telecoms environment, Orange continues to be actively involved in the deployment of smart connectivity.

See our network

 

Backed up by the resources of a world-renowned brand that has retail operations in 26 countries and business services in 220 countries and territories, Orange International Carriers is a global solution-provider for services in Roaming, Messaging, Voice, Bandwidth, IP and Security/Anti-fraud

Discover our solutions

Orange International Carriers offers a comprehensive portfolio of innovative and flexible solutions for a truly digital experience. So, whether you are an Operator, a Content Provider or a Pure Wholesaler, Orange International Carriers can help you make technology accessible to everyone.

Additionally, Orange International Carriers proposes professional services to meet the increasing diversity of demands, including customised business models and specially adapted offers.

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Recognised

Orange International Carriers has received consistent recognition for its continuing excellence in today’s challenging market for protection of its customers’ business value. 

Read our paper on the Global Carrier Awards

In the recent past Orange International Carriers has collected various prestigious awards, among them:

  • 2019 Global Carrier Awards: Best Global Wholesale Carrier – Data
  • 2019 Global Carrier Awards: Best Anti-Fraud Innovation
  • 2018 Global Carrier Awards: Best Global Wholesale Carrier – Voice
  • 2018 Global Carrier Awards: Best Anti-Fraud Innovation
  • 2017 Global Carrier Awards: Best Global Wholesale Carrier – Voice
  • 2016 Global Carrier Awards: Best Global Wholesale Carrier – Data

 

global carriers winners 2019 Best Anti-Fraud Innovation
global carriers winners 2019 - Best Global Wholesale Carrier Data

Orange Service Pledge

People talking around a table. Orange Service Pledge

The Orange Service Pledge to customers sets out our main commitments across all domains of a customer’s post-sales journey. Our Pledge can be summarised in one sentence: “we care about you at every step of your journey”.

It is what our customers can expect from Orange when they sign a contract or an order with International Carriers.

Learn more

 

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Delivery
86% of our customers tell us they are satisfied or very satisfied with our service delivery
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Customer Care
We provide 24x7 Care through our Customer Service Center
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Service Management
Customer satisfaction survey score: 82,6% of respondents are satisfied or very satisfied in Q3 2019
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Billing & cash management
90% of our customers tell us they are satisfied or very satisfied with our billing process