Dear valued customer,
As COVID-19 continues to impact our global community, I wanted to personally update you on the actions we at International Carriers are undertaking to ensure the safety of our employees and to ensure business continuity for all our customers worldwide.
In this difficult climate, the welfare and protection of our employees and their families are at the forefront of our priorities so we have asked most of our colleagues across the world to work from home. We have launched various internal initiatives to ensure that this does not impact the high level quality of customer service and experience that you expect from Orange. Our NOC will continue to provide support 24/7 and our sales teams will be happy to “virtually” meet you to fulfil any additional requirements or answer any needs that these events or others may be creating. Also with many offices being in mandatory lock down, I would like to kindly request that if any hard copies of contractual documents, invoices or order forms to Orange are sent via postal service, that you also send a digital copy to your contact so that we can respond to you with efficiency.
We are committed to ensuring our highly resilient network continues to provide seamless connectivity for all our customers, especially in these critical times when there is an unprecedented demand on all our networks.
I thank you for your continued trust at this difficult time.
CEO, Orange International Carriers