Maximize operational efficiency with Orange eCare, your all-in-one management solution. Experience effortless control, streamlined team access, and efficient document retrieval for improved operational excellence.
Manage services, report incidents, and request changes with ease, gaining autonomy over your products and solutions.
Efficiently manage your team's access, adding administrators and users while controlling feature access.
Easily access and download invoices, reports, and documents in your personalized portal for organized history
Take charge of your services anytime, anywhere with our portal, accessible 24/7. Gain control and efficiency with the following key functionalities:
Quickly resolve issues with our eCare ticketing system.
Stay on track
Streamline incident resolution with an automated trouble ticket creation tool, ensuring seamless tracking.
Full visibility
Access complete insights into planned maintenance schedules, enhancing your service experience.
Effortless tracking and communication
Track trouble ticket progress and communicate effectively, with regular email updates ensuring efficient resolution.
For any questions or assistance, our dedicated support team is available 24/7 through Orange eCare.
Sign in to Orange eCare to manage your solutions
Request an account to the Orange eCare
Sascha AE
Regional Sales Manager MEA at Teways
“Support issues are dealt with by logging support tickets on the Orange Customer Portal and turnaround times are efficient, and well communicated. They take everything step-by-step to give their clients the best results and fix the issue timeously. We are also enjoying using Orange’s Customer portal to monitor our traffic, as well as support. And we are sure that the confidentiality of our data is respected.”