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What are the benefits?

picto 2 a2p Be more autonomous and independent

by managing your services online. Report incidents and request changes to your products and solutions. 
Monitor your traffic and use filters to target destinations. 

Picto 4 A2P Manage your team and access

Add as many administrators and users as needed. Manage their access to different features. 

picto 7 A2p Download your documents (invoices, reports...) 

Find all your documents and the history of your invoices in your personal space of the customer portal.

Online Ticketing

Register the incident online and follow up its resolution on Orange eCare

In our efforts to make incident management more efficient and accelerate resolution, we invite you to register incidents online via Orange eCare, your customer portal, in a few simple steps : 

Online ticketing

Track your service's performance

  • Invoices to track financial information
  • Live monitoring to follow-up the network traffic and QoS
  • Reporting files (Voice, IP Transit, IPX and A2P / P2P)
  • Online Ticketing to declare issue
  • Need Help


Already a customer? Login to your personal space and its many features 
Everything is available right now and you can contact us through the portal 24/7 in the “Need Help” section
 

Our customers' testimonials

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Sascha AE
Regional Sales Manager MEA at Teways

“Support issues are dealt with by logging support tickets on the Orange Customer Portal and turnaround times are efficient, and well communicated. They take everything step-by-step to give their clients the best results and fix the issue timeously.

We are also enjoying using Orange’s Customer portal to monitor our traffic, as well as support. And we are sure that the confidentiality of our data is respected.”

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Delivery
86% of our customers tell us they are satisfied or very satisfied with our service delivery
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Service Management
Customer satisfaction survey score: 82,6% of respondents are satisfied or very satisfied in Q3 2019
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Billing & cash management
90% of our customers tell us they are satisfied or very satisfied with our billing process