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IC Customer Portal

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Customer Portal Handover

What are the benefits?

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Be more autonomous and independent

by managing your services online. Report incidents and request changes to your products and solutions. 
Monitor your traffic and use filters to target destinations. 

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Manage your team and access

Add as many administrators and users as needed. Manage their access to different features. 

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Download your documents (invoices, reports...) 

Find all your documents and the history of your invoices in your personal space of the customer portal.

Track your service's performance

  • Invoices to track financial information
  • Live monitoring to follow-up the network traffic and QoS
  • Reporting files (Voice, IP Transit, IPX and A2P / P2P)
  • Online Ticketing to declare issue
  • Need Help


Already a customer? Login to your personal space and its many features 
Everything is available right now and you can contact us through the portal 24/7 in the “Need Help” section
 

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Delivery
86% of our customers tell us they are satisfied or very satisfied with our service delivery
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Customer Care
We provide 24x7 Care through our Customer Service Center
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Service Management
Customer satisfaction survey score: 82,6% of respondents are satisfied or very satisfied in Q3 2019
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Billing & cash management
90% of our customers tell us they are satisfied or very satisfied with our billing process