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Your customer portal

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Customer portal

Track the performance of your services with individualized

Monitoring & Reporting tools Customer care: access the planned works list, create and manage your trouble tickets. Access the information that is relevant to you: invoices, technical information

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Available 24/7, the International Wholesale Customer Support Centre (IWCSC) is there to offer after sales service and manage your trouble tickets.

Access the planned works list, create incident ticket and manage them on your Customer Portal.
 

user-guide

User guide for Customer portal

Discover what you can do on your portal: create a portal account, access your Customer Portal, presentation of your homepage, edit your account, monitoring of your offers, reports, offer management, consult your invoices, create a trouble tickets.

Presentation of customer portal

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Delivery
86% of our customers tell us they are satisfied or very satisfied with our service delivery
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Customer Care
We provide 24x7 Care through our Customer Service Center
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Service Management
Customer satisfaction survey score: 82,6% of respondents are satisfied or very satisfied in Q3 2019
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Billing & cash management
90% of our customers tell us they are satisfied or very satisfied with our billing process